Frequently Asked Questions

Schedule a 15-minute introductory call with our team. We'll walk you through the platform, answer your questions, and get your portal access set up within 24 hours.

We work with licensed healthcare providers including MDs, DOs, NDs, DCs, NPs, PAs, RDs, and certified health coaches. Contact us if you have questions about your specific credentials.

No minimums. Order for one patient or one hundred — you get the same wholesale pricing and quality on every order.

You set your own retail pricing. Our wholesale cost is $408 for a 3-month Premium supply. Most providers mark up 30-50% depending on their practice and patient base.

Your provider uploads your microbiome or lab report to our AI system, which analyzes 500+ biomarkers against our database of 18,000+ successful formulations to generate a targeted recommendation specific to your needs.

Once your provider places the order, your personalized formula is manufactured and shipped directly to you within 2-3 business days.

Most patients notice improvements within 2-4 weeks. Some may experience mild digestive adjustment in the first few days as your microbiome balances. Your provider will guide you through what to expect.

Probiotics are generally well-tolerated. Some people experience mild bloating or gas during the first week as their microbiome adjusts. These symptoms typically resolve quickly. Always consult your provider if you have concerns.

Currently we ship within the United States. International shipping is coming soon. Contact support@flore.com for updates on availability in your region.

We drop ship directly to your patient. No inventory management needed — we handle manufacturing, packaging, and delivery. The package arrives in plain packaging from Flore.

Yes! Your provider portal includes full order tracking. Both you and your patient receive tracking information once the order ships.

Store-bought probiotics are one-size-fits-all. Flore formulas are personalized based on your specific lab results and health goals, using our algorithm trained on 18,000+ clinical formulations with a 94% success rate.

Formulas typically contain 3-7+ probiotic strains depending on the complexity of your needs, plus targeted boosters. Each strain is selected based on your specific biomarker profile.

Our formulas range from 6-15+ billion CFU depending on the strains included. CFU counts are optimized per strain based on clinical research — more isn't always better.

Yes. Every batch is third-party tested for potency, purity, and contamination. We follow cGMP manufacturing standards and maintain full traceability.

Providers pay wholesale price at checkout through the portal. Major credit cards and ACH are accepted. No monthly fees or contracts.

The provider places the order. How you collect from patients is up to you — add to your service packages, bill through your practice, or have patients pay you directly.

Probiotics are generally not covered by insurance. However, patients may be able to use HSA/FSA funds. We can provide itemized receipts for reimbursement requests.