Privacy Policy

Introduction

Flore Clinical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Information You Provide

• Account registration information (name, email, credentials)
• Patient health information uploaded for analysis
• Payment and billing information
• Communications with our support team

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Cookies and similar technologies

How We Use Your Information

We use collected information to:

• Provide and improve our services
• Process orders and payments
• Analyze lab reports and generate recommendations
• Communicate with you about your account
• Comply with legal obligations
• Protect against fraud and abuse

Protected Health Information (PHI)

Patient health information is handled in accordance with HIPAA regulations. We maintain appropriate administrative, physical, and technical safeguards to protect PHI. See our HIPAA Compliance page for details.

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Manufacturing partners (limited to order fulfillment)
• Legal authorities when required by law
• Business successors in the event of merger or acquisition

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Data Retention

We retain information for as long as necessary to provide services and comply with legal obligations. Patient health records are retained in accordance with applicable healthcare regulations.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your information
• Opt out of marketing communications
• Data portability

Contact Us

For privacy-related questions or to exercise your rights:

Email: support@flore.com

Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through our platform.